Shipping policy
Shipping Policy - Zynaty.pk
At Zynaty.pk, we are committed to delivering your products securely and in a timely manner. Please find our shipping policy below for all necessary details about delivery times, shipping fees, and more.
1. Shipping Locations
We currently ship only within Pakistan. Orders from outside Pakistan will not be processed.
2. Processing Time
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.
If there is a high volume of orders, processing times may be delayed. You will be notified via email or SMS if there is a significant delay in processing your order.
3. Shipping Fees
Shipping fees depend on the delivery location and size of the order. The cost will be calculated and shown during checkout.
4. Delivery Time
Estimated delivery times are:
- Local Deliveries (within the same city): 2-4 business days.
- Regional Deliveries (within Pakistan): 4-7 business days.
Delivery times may vary due to factors such as weather conditions or courier service delays.
5. Courier Services
We use reliable courier partners to ensure your orders reach you safely. Once shipped, you will receive a tracking number to monitor your order.
6. Order Tracking
Once dispatched, you will receive an email or SMS with tracking details. You can follow your package’s journey online.
7. Incorrect Shipping Information
It is the customer's responsibility to provide correct shipping details. Zynaty.pk is not responsible for lost or undelivered packages due to incorrect information. Re-delivery charges will apply if needed.
8. Shipping Delays
Although we strive for timely delivery, some delays may occur due to:
- Courier service issues.
- Public holidays.
- Remote locations.
- Weather disruptions.
We will keep you updated about any delays.
9. Damaged or Lost Shipments
In case your order arrives damaged, please contact us immediately with photos. We will assess the situation and provide a replacement or refund if necessary.
For lost shipments, we will coordinate with the courier to resolve the issue.
10. International Shipping
Currently, we do not offer international shipping and only deliver within Pakistan.
11. Contact Us
For any shipping-related queries, please contact us at zynaty.pk@gmail.com.